Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase from HomeIQO. If you are not entirely happy with your order, we are here to help.

1. Return Window

We accept returns within 7 to 10 days of you receiving your item. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Start a Return

To start a return, please contact us at support@homeIQO.com. If your return is accepted, we will send you instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

4. Refunds

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within a few business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Non-returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item