Shipping policy
Last updated: August 5, 2026
Thank you for shopping with HomeIQO. We are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy below to understand how and when your order will be delivered.
1. Order Processing Time
-
All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and major holidays) after receiving your order confirmation email.
-
Once your order has been shipped, you will receive a notification containing your tracking information.
2. Shipping Rates & Delivery Estimates
We offer reliable shipping across the United States. Estimated delivery times depend on your location:
-
Standard Shipping: Estimated delivery within 5 to 10 business days.
-
Note: Delivery delays can occasionally occur due to high demand, carrier bottlenecks, or unforeseen postal circumstances.
3. Order Tracking
Once your item has dispatched, a tracking link will be sent to your email. You can monitor your shipment's progress directly through the link provided. Please allow up to 48 hours for tracking details to update in the carrier's system.
4. Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that they enter the shipping address correctly. We do our best to speed up processing and shipping times, so there is a very small window to correct an incorrect shipping address. Please contact us immediately at support@homeIQO.com if you believe you have provided an incorrect shipping address.
5. Lost, Stolen, or Damaged Packages
HomeIQO is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
6. Questions & Support
If you have any questions, concerns, or need assistance regarding your shipment, please reach out to our support team at:
-
Email: support@homeIQO.com